Osprey Hotel FAQ
Your Stay
Is Osprey Hotel reception open 24 hours a day?
Yes, our reception desk is staffed 24 hours a day.
What is the check-in time at Osprey Hotel?
Check-in time is from 4pm onward.
What is the check-out time at Osprey Hotel?
Check-out is 12:00 noon.
Do Osprey Hotel offer wake-up calls?
Yes, we provide a wake up call service, please advice our front desk should you require a wake up call.
Does Osprey Hotel provide late check-out?
Yes, we do accommodate late check-out for our guests. Please advise us on check-in if you would like to avail of this service. Late check-out is subject to availability and may incur cost..
Does Osprey Hotel provide early check-in?
While we cannot guarantee an early check-in as it depends on the occupancy levels from the evening before. If a room is available upon your arrival, we will be sure to check you in or alternatively we can store your luggage until a room becomes available. If you expect to arrive early to the hotel, we kindly ask that you inform our reservations team prior to arrival on +353 45 881111 or email [email protected] so we can note on your profile and do our best to allocate a room for your arrival.
Is it possible to upgrade my room at Osprey Hotel?
Osprey Hotel boasts 108 spacious and luxurious guest rooms in total. Depending on your needs you can choose from classic, executive, family room, suite or penthouse. To upgrade your room please contact us.
Can Osprey Hotel arrange for amenities or gifts to be placed in the room?
Yes, we offer a variety of welcome amenities that can be placed in each room. The following amenities are available:
Happy birthday or anniversary dessert plate
Champagne & Strawberries
Rose Petals, Swans and Chocolate Strawberries
Wine, Prosecco, beer
If there is something specific that you would like to be placed in your room that is not included on the above list, please let us know and we will do our utmost to assist with your request.
What times are the rooms serviced at Osprey Hotel?
Each of the guest rooms are serviced between 7am and 8pm daily.
Is there somewhere I can store my luggage at Osprey Hotel?
Yes we would be happy to store your luggage.
Do Osprey Hotel provide laundry service during my stay
Yes laundry service is provided, cost applies.
What food & drink options are available at Osprey Hotel
We offer many dining options in our Herald & Devoy Restaurant, Osprey Bar and Coffee Dock. Read our menu.
Are there opportunities to exercise at Osprey Hotel?
Yes Osprey Hotel is home to Osprey Leisure club, please visit our leisure club website for further details.
Are there any 24-hour services at Osprey Hotel?
Yes our reception desk is open 24 hour to provide services to our guests. 24 hour room service is also available Osprey Eats Menu
Does Osprey Hotel provide international adaptors?
Yes a limited number of international adapters are available from reception. We also have a vending machine containing international adapters available.
Does Osprey Hotel offer currency exchange?
Unfortunately, we do not offer a currency exchange at Osprey Hotel, however there are banks and post office within 1km which provide this service.
Can I book sightseeing tours directly at Osprey Hotel??
Yes, our Reception team will be happy to assist you in recommending and booking sightseeing tours.
Does Osprey Hotel provide printing facilities for boarding passes?
Yes, we offer printing and photocopying services in our Business Centre. Simply speak to our guest services team at the front desk for assistance.
General Info & House Rules
What type of room can I book at Osprey Hotel?
Osprey Hotel boasts 108 spacious and luxurious guest rooms in total. Depending on your needs you can choose from classic, executive, family room, suite or penthouse. To upgrade your room, please call us on +353 45 881111 or email [email protected]
Are pets permitted at Osprey Hotel?
No, unfortunately, we do not allow pets. However, guide dogs are permitted at the hotel.
Is Wi-Fi available at Osprey Hotel?
Yes, we provide complimentary Wi-Fi in all public areas and hotel rooms.
Does Osprey Hotel have lifts?
Yes, we have lifts available for our guests to use.
Does Osprey Hotel sell gift vouchers?
Yes, we sell gift vouchers both online and in the hotel. You can purchase a gift voucher directly on our website which can be redeemed in all of our facilities throughout the hotel , Osprey Spa and Osprey Leisure club .
What is Osprey Hotel smoking policy?
Osprey Hotel operates a strict non-smoking policy. Therefore, all bedrooms are completely non-smoking and fitted with smoke alarms. However, we do have designated outdoor smoking areas to accommodate guests who wish to smoke.
Can I park a car at Osprey Hotel?
Yes, we offer complimentary on-site parking, to our guests.
Can I rent a car at Osprey Hotel or nearby?
Car Hire is available nearby, please enquire with our Reception team
Where are the car parking spaces located at Osprey Hotel?
Our car park is located on the ground level and basement level.
Do you have toiletries available in Osprey Hotel rooms?
Yes, all our bathrooms include the luxurious Field Day collection of toiletries.
Which room amenities are available at Osprey Hotel?
All our rooms are equipped with a hairdryer, iron and ironing board as well as tea /coffee making facilities.
Do the bathrooms have showers or baths at Osprey Hotel?
We offer both. Our rooms feature a shower, a bath or both. If you have a preference, please let our reservations team know by calling us on +353 45 881111 or email [email protected]
What can I do if I forgot something at Osprey Hotel?
We understand that personal items can sometimes get left behind, especially when you are in a hurry. If you have left something behind after check-out, please call us on +353 45 881111 or email [email protected] and our team will be happy to assist you.
Bookings
What is the best way to make a reservation at Osprey Hotel?
You can book the best rate available on our website. Alternatively, you can give us a call on +353 45 881111 and our reservations team will be more than happy to assist you with your booking.
Do Osprey Hotel room prices include VAT?
Osprey Hotel prices are inclusive of VAT.
What is Osprey Hotel card policy?
Credit card should be presented at time of arrival. WE accept all major credit cards including, VISA MasterCard and American Express, as well as Diners Club.
Are there any direct booking fees for Osprey Hotel?
No direct booking fees apply.
What payment methods are accepted at Osprey Hotel?
We accept all major credit cards including, VISA MasterCard and American Express, as well as Diners Club.
Is the online booking procedure secure at Osprey Hotel?
Yes.
How do I make a group or multiple room booking for Osprey Hotel?
Should you wish to book 5 or more rooms please contact our reservations team directly by calling us on +353 45 881111 or email [email protected]
What should I do if I haven't received a booking confirmation for Osprey Hotel?
Please check your spam/junk folder in case your confirmation was sent here. If you still haven’t received your confirmation, please contact hotel +353 45 881111 or email [email protected]
Are there any age restrictions for booking a room at Osprey Hotel?
Yes guests must be over 18yrs of age to be allowed to stay alone in a room, all minors must be accompanied by an adult.
Is my booking guaranteed if I book on a third party website for Osprey Hotel?
We always advise to book directly with us on our own website or over the phone to guarantee the best rates. Should you book through third-party websites, your confirmation letters and cancellations are available only through the site you booked with.
What is the secure deposit at Osprey Hotel?
€100 for the 1st night and €50 for each night thereafter per room based on 2 people sharing.
What do I do if I lose my reservation number for Osprey Hotel?
Should you misplace your reservation number please provide us with your full name and our Reception team will be happy to assist you.
Cancellations & Amendments
How can I amend my Osprey Hotel booking?
On the platform you booked via
If you booked your stay on our website, you can amend your booking there or alternatively, please contact our reservations team on +353 45 881111 or email [email protected]. If you booked via a third party website please contact them to amend the booking.
What is Osprey Hotel cancellation policy?
Cancellations must be made 48 hours prior to arrival. All non-arrivals, Advanced Purchase packages and cancellations after this time will incur charges. Please note that third-party companies may have their own cancellation policies.
How can I cancel my reservation for Osprey Hotel?
If you booked your stay on our website, you can amend your booking there or alternatively, please contact our reservations team on +353 45 881111 or email [email protected]. If you booked via a third party website please contact them to cancel the booking.
How can I cancel my reservation for Osprey Hotel if I booked through a third-party website?
If you have booked through a third-party company, you will need to cancel your booking directly with them. Please note that third-party companies may have their own cancellation policies.
What does the "no-show" policy entail at Osprey Hotel?
If you do not show up on the day of your booking, we will charge the first night rate as we may be in the position where we are unable to resell the room on short notice.
How do I receive a refund for a cancellation with Osprey Hotel?
If you cancel your reservation outside of 48 hours, your card will not be charged. Cancellation charges will only occur to non-arrivals, prepaid packages and cancellations within 48 hours.
Family
Are children welcome at Osprey Hotel?
Yes Children are very welcome.
Do Osprey Hotel have family rooms available?
Yes.
Do Osprey Hotel offer any enhancement to your family rooms?
Our family rooms offer additional space to accommodate the entire brood! Each room has a double and single bed with pull out couch. Cots and rollaway beds can be arranged on request. Children can enjoy lots of fun activities during their stay, find out more on our family page.
Do you have any special family stay offers at Osprey Hotel?
We regularly offer family specials on our website. Please check regularly to avail of these great family packages.
Are there babysitting services available at Osprey Hotel?
Yes, please enquire at time of booking.
Do you have a kids' dinner menu at Osprey Hotel?
Yes, we offer a dedicated Childrens Menu for all little ones which is served in both Herlad & Devoy Restaurant and the Osprey Bar. Childrens Menu
What children’s facilities are available at Osprey Hotel?
20-metre pool with dedicated children’s pool. Children's menu. Discount available in local family attractions.
What times are children permitted in the pool at Osprey Hotel?
Our Kid's Pool is open from 9am-7pm and 9am-6pm on Bank Holidays. Children must be accompanied by an adult in the water.
Do Osprey Hotel provide baby-changing facilities?
Yes.
Accessibility
Does Osprey Hotel have accessible rooms?
Yes, please advise at time of booking if you require an accessible room accessibility rating.
Do Osprey Hotel have accessible parking spaces?
Yes.
Does Osprey Hotel have a step-free entrance?
Yes.
Does Osprey Hotel have automated main door opening?
No.
Is the Osprey Hotel entrance wide enough for a wheelchair?
Yes.
Are guide dogs/service dogs welcome at Osprey Hotel?
Yes.
Is there a wheelchair accessible bathroom near Osprey Hotel foyer?
Yes.
Do Osprey Hotel have wetrooms/accessible showers?
Yes, please request at time of booking.
Does Osprey Hotel have a wheelchair accessible lift?
Yes.
Dining
Does Osprey Hotel have a restaurant on site?
Yes, our Healrd & Devoy Restaurant offers a menu tailored to suit all palettes and dietary requirements. Please make a booking to avoid disappointment.
Does Osprey Hotel have a bar?
Yes, our Osprey Bar also serves carvery lunch followed by a bar food menu daily.
- Served from 3.30pm - 9.00pm Monday to Friday
- Served from 12.30pm - 10.00pm Saturday
- Served from 6.00pm - 9.00pm Sunday and Bank Holidays
What is Osprey Hotel policy on bookings of bar?
While it is not required to make a reservation at the Osprey Bar, it is advisable to call ahead for groups of 6 or more people.
What are the opening hours of the bar/terrace at Osprey Hotel?
Mon-Thurs: 12pm-11.30pm
Fri-Sat: 12pm-12.30am
Sun: 12.30pm – 11pm
Are children allowed in Osprey Hotel Bar?
Children are permitted in the Osprey Bar until 9pm.
Is reservation for dinner required at Osprey Hotel?
Yes, to make a reservation please contact us on [email protected]
What time do Osprey Hotel serve breakfast?
Monday to Friday – 7.00am to 10.00am
Saturday, Sunday & Bank Holidays – 8.00am to 11.00am
Do you offer breakfast in bed at Osprey Hotel?
Yes room service is available.
What dining options are available at Osprey Hotel?
At Osprey Hotel we offer, breakfast and dinner in our Herald & Devoy Restaurant. Our Osprey bar servers carvery lunch followed by full bar menu. The coffee Dock is available for hot drinks and light snacks. Room service is also an option.
Do Osprey Hotel cater for vegetarians, Vegans, people with gluten free diets and Coeliacs?
Our menu is tailored to suit all palettes and dietary requirements and we pride ourselves on the fact that all our sauces and soups are gluten-free. Please inform your waiter if you have any allergies, vegetarian or dietary requirements.
Can I charge my bar and restaurant bills to my room at Osprey Hotel?
If you would like to set up billing on your account, please talk to our team at the front desk on check-in.
Can I book a private dining space for a special occasion at Osprey Hotel?
Yes, our event spaces are available for private hire, including our newly refurbished Ballroom. Please contact our events team on [email protected] or call: (045) 901 356 for details.
Do Osprey Hotel cater for large groups?
Yes we happily cater for groups from 3 to 500.
Meetings & Events
Are there any meeting and conference room facilities available at Osprey Hotel?
Yes, we offer a diverse range of meeting, conference and events spaces to suit your needs.
How many people can Osprey Hotel meeting rooms accommodate?
Our purpose built conference centre offers a choice of 7 meeting rooms which can accommodate both small and large groups, from 2 to 80 people.
What equipment is included in the Osprey Hotel meeting rooms?
Our in-room meeting facilities include, LCD projector and screen or 65” screen depending on your meeting room size, air conditioning, . Meeting room hires also include , flipchart, notepads, pencils, mints and free Wi-Fi and a dedicated refreshment station.
Are there food and beverage options available for meetings at Osprey Hotel?
Yes, we provide a diverse range of menus to ensure every detail of your meeting runs just as you want it. Each of our menus are expertly crafted and creatively presented, whether you want a business breakfast, a working lunch, buffet, canapés, sharing plates or a sit-down dinner. Please let our events team know on [email protected] or call: (045) 901 356
How can I book a meeting, conference, or event space at Osprey Hotel?
If you are interested in holding a meeting or event at Osprey Hotel please contact our dedicated events team [email protected] or call: (045) 901 356
Does Osprey Hotel have corporate rates available?
For corporate rate enquiries please call our sales team on 353 45 881111 or email [email protected]
Do you host weddings and ceremonies at Osprey Hotel?
Yes, we love to host weddings at Osprey Hotel and can accommodate small intimate weddings or larger gatherings for up to 350 guests. We also have several suites available for your perfect civil ceremony. For more information contact our dedicated weddings team on [email protected].
Spa
Does Osprey Hotel have a spa facility?
Yes Osprey Hotel is home to the luxurious Osprey Spa an oasis of calm offering a wide range of treatments. Visit Ospreyspa.ie for list of treatments available. For bookings or enquiries please contact +353 45 883 910 or email [email protected]
What are Osprey Hotel Spa openings hours?
Monday, Tuesday, Wednesday from 10:00am
Thursday & Friday from 10:00am
Saturday, Sunday & Public Holidays from 10:00am
Is there a charge for guests to use Osprey Hotel Spa?
Yes guests can avail of the thermal area for a charge of €25 for 90 minutes.
Is there an age restriction for Osprey Hotel Spa?
Guests must be at least 16 years old for facial treatments and over the age 18 years old for massage and body treatments.
Does the Osprey Hotel Spa include a sauna or steam room?
Yes our thermal suite is home to Sauna, Steam room, tropical rain showers, salt grotto and heated relaxation beds.
What treatments are available at the Osprey Hotel spa?
The Osprey Spa offers a wide range of different beauty treatments and massages to unwind and relax your body, mind and soul. View our treatments to find the right one for you.
How do I book Osprey Hotel spa treatment?
To book a spa treatment, contact Osprey Spa team on [email protected] Tel: +353 45 883 910 Our team will assist you in finding the right treatment for you. Please note that all spa treatments must be booked in advance to avoid disappointment.
How much in advance should I arrive for my Osprey Hotel spa treatment?
To make full use of your time in the spa, we request that you arrive at least 45 minutes in advance of your treatment. If you wish to use the thermal suite in advance of your treatment, you may wish to arrive even earlier. This will leave you plenty of time to get checked in, complete your consultation form and to get changed into bathrobe and slippers.
What if I arrive late to my appointment at Osprey Hotel Spa?
While we will do our best to accommodate a late arrival it may result in a shortened treatment time however the full price will be charged.
Can I avail the Osprey Hotel spa and avail of treatments even if I am not a hotel guest?
Yes, the Osprey Spa welcomes guests that are not staying in the hotel. Visit Spa Offers for full details on latest packages and special offers.
Is it possible to purchase swimwear in the Osprey Hotel spa?
Yes, swimwear and children’s goggles are available to purchase from our leisure club reception.
Do Osprey Hotel provide towels for the Spa?
Towels are provided free of charge for our guests.
Are there any rules on Osprey Hotel spa etiquette?
As a courtesy to other guests, we request to refrain from using your mobile phone or talking loudly in the Spa to allow full relaxation.
Gym
Does Osprey Hotel have a gym on site?
Yes, Osprey Leisure Club has a fully equipped gym with cardio and resistance machines and indoor swimming pool.
What are the opening hours of Osprey Hotel Gym?
Monday - Friday 6:30am - 10pm
Saturday - Sunday 8:30am - 7:30pm
Bank Holidays 9am - 6pm
Are there age restrictions for Osprey Hotel gym?
Yes, You must be 16 years or over to attend the Gym.
Does Osprey Hotel gym offer personal training on-site?
Yes, 1:1 personal training sessions are available in our gym. To enquire about booking a personal trainer.
Does Osprey Hotel gym offer classes?
We have classes running six days per week. Kick off your day with a 7am class or pop in for an evening session, last classes start at 8pm.
Does Osprey Hotel gym have a private membership available?
Yes, we have a limited number of private memberships available which gives members full access to our gym facilities. View Membership options
Does Osprey Hotel have gym changing rooms?
Yes.
Do Osprey Hotel provide towels for the gym?
Towels are provided free of charge for our guests.
Is fresh water available in Osprey Hotel gym?
Yes.
Pool
Does Osprey Hotel have a pool?
Our 20 metre deck level swimming pool is ideal for swimming laps, relaxing with the family or for winding down after a long day at work.
Are there changing rooms for Osprey Hotel pool?
Yes.
Does Osprey Hotel sell swimwear for the pool?
Yes, swimwear and children’s goggles are available to purchase.
What time are children allowed in the pool at Osprey Hotel?
Our Kid's Pool is open from 9am-7pm and 9am-6pm on Bank Holidays.
Children must be accompanied by an adult in the water at all times.
Does the pool at Osprey Hotel use Saltwater, Ozone, or Chlorine?
The Osprey pool uses Chlorine.
Location
What are the coordinates of Osprey Hotel?
Latitude: 53.2129284 Longitude: -6.6703469
How far is Osprey Hotel from Naas centre?
1 km.
How do I get to Osprey Hotel by public transport?
126 & 726 Bus. Bus stop approximately 4 mins walk from the hotel.
Train to Sallins, taxi from Sallins.
How close is Osprey Hotel to Dublins top event, sports and music venues?
35 minutes drive from Dublin City.
Are there any shopping areas nearby to Osprey Hotel?
Yes there is a variety of shopping options on our doorstep, Kildare Village, Whitewater shopping Centre or Naas Town.
What is there to see and do around Osprey Hotel?
Naas itself is a vibrant town, home to numerous, café’s bars, restaurants. View Nearby for information on Horse Racing, Golf, Shopping, Sightseeing and more.
Are the surrounding areas of Osprey Hotel safe?
Yes, Naas is very safe and is popular location for both tourists and locals.
Airport Accessibility
What is the nearest airport to Osprey Hotel?
Dublin Airport.
How far is Osprey Hotel from Dublin Airport?
40km.
Do you provide a shuttle service to from Dublin Airport?
No, we do not provide a shuttle bus from Dublin Airport. However you can use www.dublincoach.ie
Catch the green Dublin Coach N7 service from the Coach Park near Terminal 1. Services run approximately every hour and journey time is 55 minutes. The Naas - Main Street Post Office stop in the town centre is 5/10 minutes stroll from the hotel.
What is the best way to drive from Dublin Airport to Osprey Hotel?
From the Airport follow directions to the M50 via the M1., Follow M50 south to Junction 9. Take exit and follow signs for N7 towards Cork / Limerick. Continue on the N7 and take exit for Naas. Go into Naas town centre. Turn right to the end of town past the Courthouse and continue until you come to a set of traffic lights. Turn right and drive about 500 metres. On the left you will see a Pub (Swan Dowlings), turn left and the Osprey Hotel is directly in front of you.
How do I use public transport to get from Osprey Hotel to Dublin Airport ?
You can use www.dublincoach.ie
Catch the green Dublin Coach N7 service from the Coach Park near Terminal 1. Services run approximately every hour and journey time is 55 minutes. The Naas - Main Street Post Office stop in the town centre is 5/10 minutes stroll from the hotel.
